Delete your account and data
Esta página explica cómo borrar su cuenta y sus datos, y está en inglés. El texto en inglés que aparece abajo es el que rige. Si tiene preguntas sobre él, escríbame a support@mrdriversed.com y le respondo en español.
Most people have nothing to delete. Mr. Driver’s Ed works fully without an account, and by default your studying never leaves your device. If you never created a guardian account, I hold nothing about you at all — deleting the app is the whole of it.
1. In the app (fastest)
Open Settings & privacy → Account & sync → Delete my account. This is immediate and needs no request or waiting period. It removes your guardian account and every learner you own, including all of their synced progress.
To remove one learner but keep your account, use Delete learner on that learner in the guardian dashboard. To cut off a paired teen device without deleting anything, use Unlink device — that takes effect immediately.
Learners you merely co-oversee belong to another guardian’s household. Deleting your account removes your access to them but does not delete them; only their owner can do that.
2. Without the app installed
You do not need to reinstall anything. Email support@mrdriversed.com from the email address the account was created with and ask me to delete it. Sending from that address is how I confirm the request is yours — I will not act on a deletion request for an address I cannot verify, because doing so would let anyone delete someone else’s child’s progress.
I will action it within 30 days, and in practice far sooner. This is a one-person operation, not a support desk, so you will hear back from a person.
3. What gets deleted
Deleting your guardian account removes, permanently and with no recovery:
- your guardian sign-in record, email address and password (held by Firebase Authentication, a Google service — see the backup note in section 4);
- every learner you own — display names, synced spaced-repetition progress, and practice-exam attempt history;
- any outstanding second-guardian invites and paired-device links for those learners.
There is no “deactivated” state, and I have no way to hand your data back to you afterwards. Export first if you want a copy — each learner has an Export learner data button in the guardian dashboard.
4. What is not deleted, and why
Two things are unaffected, because neither is linked to you:
- Study data on your own devices. It was never on my servers. Erase it in Settings & privacy, or by deleting the app.
- Anonymous usage counts, if you ever turned that optional switch on. These are counters only — a milestone name, a state, and a platform — with no user ID, no device ID, and no link to any account. There is nothing in them to trace back to you, so there is nothing in them to delete. They expire on their own after about 13 months.
One honest caveat about backups — there are two windows, because two systems are involved. Deletion removes your records from the live systems immediately. Behind that:
- Up to 35 days — the sync database. It has continuous point-in-time backup switched on for disaster recovery, which by its nature holds a rolling snapshot of the whole table — including rows that have since been deleted — after which they age out on their own. This covers learner display names, synced progress and attempt history.
- Up to 180 days — your sign-in record. Sign-in runs on Firebase Authentication, a Google service, so your email address and password live there rather than on my servers. Google’s published statement is that once I delete a user, the data is removed from its live and backup systems within 180 days. That window is Google’s, not mine, and I cannot shorten it.
I use backups only to recover from a failure or my own mistake; they are never read to reconstruct an individual account, and nothing about you is retained for analytics, advertising, or resale, none of which this app does at all. If you need the backup window itself waived for a legal right-to-erasure request, write to me and I will handle it.
5. If you are a teen using a paired device
Your device has no account and I never asked you for a name or an email. Ask the guardian who paired it to Unlink device, or to delete the learner entirely. If that is not possible, write to support@mrdriversed.com and I will help.